Buying a commercial cleaning company in Treasure Coast

• Many customers, none too large, so losing one doesn't hurt badly. Watch for one property manager who controls several buildings.
• Customers who have stayed for years, including through price increases.
• Prices based on the hours each building actually takes, with profit tracked by account.
• Area managers or supervisors who check the work and handle complaints without the owner.
• Specialized work that's harder to replace, like medical offices, floor care or buildings that require security clearances.
• A steady way to hire and train, because turnover never stops here.
• Written agreements with every customer, not handshake deals.
• Customers who've added services over time, a sign they trust the company in their building.

• Revenue by customer, and the five largest customers' share.
• Contract terms: length, notice period, price increase clauses, and whether the contracts can be transferred to you.
• Customer turnover: accounts gained and lost each year for three years.
• Labor cost per account, overtime, and pay compared with local competitors.
• How cleaners are paid: as employees with taxes withheld, or as contractors with nothing withheld. If contractors, ask your accountant about the risk.
• Immigration paperwork (Form I-9) for every employee. Florida also requires employers with 25 or more employees to check new hires through E-Verify.
• Insurance claims: damage to customers' property, accusations of theft, injuries.
• Who customers deal with, and whether they'll stay.
• Supervision: how many buildings each supervisor checks in a night, and what happens when a cleaner doesn't show.

• How many accounts do you have, and how long has the average customer been with you?
• Which accounts did you lose last year, and why?
• Are your cleaners employees or independent contractors?
• How do you know a building was cleaned properly?
• When did you last raise prices, and how did customers react?
• Who brings in new accounts now?
• Which customers buy extras like floor care, and how do you price it?

This region covers Martin, St. Lucie and Indian River counties on the Atlantic coast and Okeechobee and Highlands counties inland: Stuart, Palm City, Port St. Lucie, Fort Pierce, Vero Beach, Sebastian, Okeechobee, Sebring and Avon Park. Port St. Lucie is the largest city and has grown quickly as a suburb within reach of Palm Beach County to the south.

The coast draws retirees and winter residents, and health care, construction, real estate, boating and sport fishing are big parts of the economy. The coast lies in the Indian River citrus district, named for the lagoon. Inland, Okeechobee and Highlands are cattle, dairy and citrus country around Lake Okeechobee and along the ridge near Sebring, with many retirees of their own. Home service companies, the building trades, marine businesses and medical practices find steady customers here.

The coast is seasonal, with winter residents filling restaurants, golf courses and service schedules, and summer is quieter. Hurricane Nicole came ashore near Vero Beach in November 2022, and the region has a long history of storms, so check insurance, flood zones and how a business came through recent ones.

Water quality in the St. Lucie River and the Indian River Lagoon is a recurring problem, and in a bad year it can hurt fishing, boating and tourism businesses. Inland, distances are longer and the labor pool thinner. A company in Sebring or Okeechobee may be one of very few of its kind nearby, which can mean loyal customers and little competition, but also few people to hire. Most new homes on the coast are going up in and around Port St. Lucie.