Buying a plumbing business in South Florida

• Service and repair revenue from many homeowners and businesses, rather than reliance on one builder.
• Commercial customers, such as property managers, restaurants and associations, who call the company first and have for years.
• A phone number and reviews people trust. Most plumbing calls are urgent and go to whoever answers.
• Plumbers who can diagnose, price and sell the fix on their own, not only follow instructions.
• Equipment for the work that pays well: drain cameras, water jetters, leak detection tools.
• A licensed qualifier (the person whose license the company works under) who isn't the departing owner, or who will stay on after the sale.
• Job records and pricing in software, so you can see what each type of job earns.

• The license itself. Look up the qualifier at myfloridalicense.com: the license should be active and show this company's name.
• The split between service, repiping and new construction, and how the new construction share has moved with the housing market.
• Builder contracts: payment terms, retainage (money held back until the job is done) and how much builders owe the company now.
• Warranty claims and callbacks on repipes, slab leak repairs and water heater installs.
• Water damage claims. A failed repair can flood a home, so ask for the general liability claims history.
• Whether plumbers are employees or subcontractors, and how they're paid (hourly, commission, or per fixture on new construction).
• How much work comes from home warranty companies, which often pay set rates below retail.
• Fleet condition and the inventory on each truck.

• Whose license does the company work under, and are they willing to stay after a sale?
• How does your revenue split between service, repiping and new construction?
• Where do your service calls come from: repeat customers, referrals, online search, home warranty companies?
• Do you price jobs at a flat rate or by time and materials, and who sets the prices?
• Which commercial customers call you regularly, and is any of that work under contract?
• How many of your plumbers can run a service call alone, start to finish?
• What's the most expensive warranty or damage claim you've had in the last few years?

South Florida covers Miami-Dade, Broward, Palm Beach and Monroe counties: Miami, Hialeah, Doral, Fort Lauderdale, Hollywood, Pompano Beach, West Palm Beach, Boca Raton, Jupiter, and the Florida Keys down to Key West. It's the state's largest metro area and its most international. PortMiami, Port Everglades and Miami International Airport tie the region to Latin America and the Caribbean, which supports a deep base of wholesalers, freight forwarders and logistics firms, many of them near the airport. Tourism and cruises, finance and wealth management, health care, real estate and construction carry much of the rest. Palm Beach County adds wealthy seasonal residents and, out west near Lake Okeechobee, sugarcane and vegetable farms. In the Keys, nearly everything turns on visitors, fishing and boating.

Companies that serve homes, condo buildings and other businesses do well here: the building trades, property services, insurance agencies, medical and dental practices, and professional firms.

Costs run high: commercial rent, wages and, above all, property and windstorm insurance. Price the insurance before you make an offer, not after. Miami-Dade and Broward make up the Florida Building Code's High-Velocity Hurricane Zone, with stricter rules for roofs, windows and structures. That raises building costs, and it also gives steady work to the contractors who know those rules well.

Much of the workforce and many customers speak Spanish as well as English, and a company that works well in both languages has an edge. The winter season matters more in Palm Beach County and the Keys than in Miami. In the Keys, the cost of housing makes hiring and keeping staff one of the hardest parts of running a company. Ask any seller there how they find workers and where those workers live.